Protecting Your Privacy

At Pro Tiling Supplies, we are committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at info@protilingsupplies.com
For all our services, the data controller — the company that’s responsible for your privacy— Pro Tiling Supplies.

People who purchase goods or services from ProTiling Supplies

Pro Tiling Supplies, supply products to the tiling, natural stone, building materials and construction industries. 
We need to hold the details of the people who have ordered products or services to supply them. However, we only use these details to supply these products or services to the person or organisation that has requested them and for other closely related purposes. 

We use a third- party provider. Stripe to process online payments, refunds etc. For more information please see Stripe Privacy Policy  
More information on Pro Tiling Supplies processing activities relating to supply of goods and services shall be made available to our clients on request.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details Why?
Deliver your purchases to you We’ve got to do this to perform our contract with you
Send you service messages by e-mail. We’ve got to do this to perform our contract with you
Sending you information by email. To keep you up to date. We only send this with your permission
Fraud prevention and detection To prevent and detect fraud against either you or Pro Tiling Supplies
Showing you Pro Tiling Supplies adverts as your browse the web So you can see our latest products and deals
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

Your date of birth information

How we use your date of birth Why?
Fraud prevention and detection To prevent and detect fraud against either you or Pro Tiling Supplies

Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information Why?
Take payment, and give refunds We’ve got to do this to perform our contract with you
Fraud prevention and detection To prevent and detect fraud against either you or Pro Tiling Supplies

Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history Why?
Provide customer service and support We’ve got to do this to perform our contract with you.
Train our staff So that, when you contact us, you get the best possible customer service

Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items Why?
Sell you items We’ve got to do this to perform our contract with you
Provide customer service and support, and handle returns We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

E-Shots

We use a third-party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp Privacy Policy
 
Website

We use a third-party service to publish our website. We use a standard service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

People who use our 'Contact Us' service

If you use the ‘Contact Us’ service we will receive an email which contains your name, email address, company name, phone number and the contents within the additional details field. This information will not be shared with any other organisations. We do not use this email to send you marketing material or company updates.

Access to your personal information

You have the right to view, amend, or delete the personal information that we hold about you.
To request access please email info@protilingsupplies.com using the email address we hold for you or otherwise proving your identity.

Recification of personal information

If any of the information we hold on you is inaccurate or incomplete, you make ask us to correct or complete it at any time without any detriment.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this provacy notice

We keep our privacy notice under regular review.